Instant Answer AI Customer Communication and Consent Policy

At Instant Answer AI, we prioritize clear and respectful communication with our leads and customers. This policy outlines how we handle communication, specifically regarding text messaging and other forms of outreach.

1. Initiated Contact and Consent:

  • Instant Answer AI primarily engages with individuals who have proactively contacted us through our website, phone, email, or other communication channels.
  • We only send text messages or other direct communications to individuals who have:
  • Explicitly provided their contact information and initiated contact with us.
  • Given us clear consent to communicate with them via the channel they have used to contact us.
  • We do not engage in unsolicited mass texting or cold outreach.

2. Handling Inbound Communication:

  • When a potential customer or existing customer contacts Instant Answer AI, we will:
  • Clearly identify ourselves and the purpose of our communication.
  • Respond to their inquiries and requests in a timely and professional manner.
  • If text messaging is used, it will only be used to respond to a customer that has initiated contact via text, or has given direct consent to communicate via text.

3. Opt-Out Options:

  • Even in cases of initiated contact, individuals have the right to opt-out of further communication at any time.
  • If you wish to stop receiving communications from Instant Answer AI, you can:
  • Reply "STOP" to any text message received.
  • Contact our customer support team at hello@instantanswerai.com or (248) 313-4495 to request to be removed from our contact list.

4. Privacy and Data Protection:

  • We adhere to strict privacy practices and protect the personal information of our leads and customers.
  • Our Privacy Policy, available at [Link to Your Privacy Policy Page], details how we collect, use, and protect your data.

5. Compliance:

  • Instant Answer AI is committed to complying with all applicable laws and regulations regarding communication and consent, including the Telephone Consumer Protection Act (TCPA).

6. Customer Support:

  • For any questions or concerns regarding our communication and consent policy, please contact our customer support team:
  • Email: hello@instantanswerai.com
  • Phone: (248) 313-4495